Overview:

Our return and refund policy spans a 30-day timeframe from the date of your purchase. If a month has elapsed since your purchase, regrettably, we are unable to provide you with a full refund or an exchange.

For a return to be eligible, your item must remain unused and in the same pristine condition as when you first received it. It should also remain in its original packaging.

Please note that certain categories of products cannot be returned. Perishable items, such as food, flowers, newspapers, or magazines, fall into this category and are non-returnable. Additionally, we cannot accept the return of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To facilitate your return, we will require a receipt or some form of proof of purchase.

Kindly refrain from returning your purchase directly to the manufacturer.

Refunds:

We offer refunds for regular priced items only. Sale items, unfortunately, are non-refundable.

After we have received and thoroughly examined your return, you will promptly receive an email notification confirming the receipt of your returned item. Furthermore, we will inform you of the approval or rejection status regarding your refund request.

Upon approval, your refund will be expediently processed, and the refunded amount will be automatically credited to your original method of payment or credit card within a specified timeframe.

Exchanges:

We will gladly replace items that are defective or damaged. If you wish to exchange your purchase for the same item, please contact us by email at: Info@walbeauty.store

 

Refund Delays and Inquiries:

If you find yourself awaiting a refund that has not arrived, please follow these steps to ensure a smooth resolution:

  1. Begin by double-checking your bank account. Sometimes, the refund may have been processed but not yet reflected in your account.
  2. Contact your credit card company. It’s possible that there could be a delay in the official posting of your refund, so they can provide insight into the status of your refund.
  3. Reach out to your bank as well. There might be some internal processing time before the refund is fully posted to your account, and they can assist you with any related inquiries.
  4. In the event that you have exhausted these steps and still have not received your refund, please do not hesitate to get in touch with our dedicated customer support team at Info@walbeauty.store. We are here to assist you in resolving any remaining issues and ensuring that your refund is promptly processed. Your satisfaction is our priority, and we are committed to delivering the support you need.

 

Shipping Returns:

You are responsible for covering the shipping expenses when returning your item, and please note that shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be subtracted from the refunded amount.

The time required for an exchanged product to reach you may vary depending on your location.

For more valuable items, it is advisable to consider employing a trackable shipping service or acquiring shipping insurance. Please be aware that we cannot guarantee the receipt of your returned item

Need help?

Contact us at Info@walbeauty.store for questions related to refunds and returns.